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Travel Assistance

All the answers to your questions

Useful information

Lost & found

You have lost an object in the public area of Roland Garros airport? (parking, terminal, shops, toilets or the screening of passengers and hand luggage after the identity check).

We invite you to contact  Service Parking/ Objets Trouvés :

  • By phone : +262 (0)262 488 019
  • By email :
  • On site : In front of arrival door outside

Lost items can be found a few days after it is lost, so please call the Parking/Lost items service to make sure.

Please consider

  • - Give your name, last name, call number, adress
  • - Indicate the date and place where you lost the object,
  • - Describe the object you have lost in detail.

N.B : you will be asked to show proof of identity for any collection

Register it with the Park/Lost items service.

Responsible for collecting lost items in the public area up to the airport's Inspection screening(PIF), the Park/Lost items Service offers its professionalism 7 days a week, during the entire opening hours of the terminal.

The Park/Lost items service is located outside the terminal (white building) in front of arrivals door.

Smoking area

The terminal is strictly non-smoking in accordance with article L. 3511-7 (Decree n° 2006-1386 of 15 November 2006) setting out the conditions for the application of the ban on smoking in places designated for collective use. It is possible to smoke outside the terminal: on the forecourt and on the Kiss & Fly terrace, which are equipped with ashtrays.

The boarding lounge does not currently have a smoking area. Passengers are advised to make arrangements before boarding.

A smoking area that meets both the expectations of passengers and the requirements of the various applicable regulations is being studied and we thank you in advance for your understanding.


Duty Free

Duty-free sales are available in the departure lounge, whatever your destination may be.

Discover les Duty-Free stores

Quantitative franchises (tobacco, alcohol, perfumes ...) or value are imposed, please check this information directly from the DFS sellers

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