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Travel Assistance

All the answers to your questions


Compliant with governmental measures and in order to limit the spread of the Covid-19 virus, we have had to adapt protocol within the airport with the dual aim of protecting our agents and employees and the continuity of our business activity.

Flight times are available in real time on our website and on the websites of the airlines concerned.

Advices list for a safe travel
  • Make sure you have all the documents you need,
  • Plan to be at the airport 4 hours before your plane takes off,
  • Reduce the number of people accompanying you
  • Go to the usual entrance of the car park or the drop-off point if you are being dropped off by a relative,
  • For more peace of mind, go through police formalities as soon as possible.


From the 1st July until the 3rd September 2022

On Friday, Saturday and Sunday morning, only passengers will be admitted to the check-in area. Children and people with disabilities may be accompanied by a helping hand from those entourage.
Families and friends will be able to meet passengers and access shops and food outlets in the terminal as well as the kissing fly area.
When there are long-haul flights at 8 am, the terminal will be open from 4.30am

Read more

Health measures within the terminal buildings

Distributeur de gel hydro-alcoolique

In order to allow passengers to travel with peace of mind, the level of sanitary measures has been increased across all areas used by passengers.

Plexiglas screens have been installed at check-in counters, boarding counters and courtesy areas at reception desks.

From the public concourse to the boarding bridges, automatic dispensers of hydro-alcoholic gels are available to passengers.

All staff working on the airport premises, both in the passenger and cargo terminals, are equipped with masks to ensure protection for everyone.

Dedicated members of airport staff are also present in the terminal buildings during departures and arrivals of each flight in order to answer questions and guide travellers.

In shops and restaurants, markings on the floor are provided to ensure that people respect a physical distance of more than one metre; counters are also equipped with Plexiglas windows and sales advisers are equipped with visors and masks.

Nettoyage aérogare spécial Covid 19

New means have been deployed to ensure the hygiene of all areas and facilities.

Cleaning has been increased, and all contact surfaces are regularly disinfected using a virucide product.

A team of cleaning staff is dedicated to disinfecting at-risk areas and surfaces throughout all areas used by passengers: on arrival and departure of each flight, at car park pay stations, check-in desks, terminal seats, lifts, e-gates, border police booths, cabin baggage drop-off bins, departure lounge seats, toilets and trolleys.


Arrangements for passenger movement

All travelers to Reunion Island:

End of the « vaccine pass »

As of the 1st  August 2022, no proof of vaccination or recovery from Covid infection will be requested (neither vaccination certificate nor proof of recovery).

Travel health certificate

The bill distinguishes two cases in which the government may, until the 31st March 2023, require travellers over 12 years of age to present a negative Covid test on departure or arrival to mainland France or the overseas territories:

  • To mainland from all countries: in the event of the emergence of a dangerous variant, likely to constitute a serious health threat,
  • To overseas territories  from mainland: in case of risk of saturation of the hospitals.

These measures, taken after the committee's opinion, may be put into effect by decree for a maximum period of two months, and are subject to a vote by Parliament after this period.