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Travel Assistance

All the answers to your questions

Covid-19

Compliant with governmental measures and in order to limit the spread of the Covid-19 virus, we have had to adapt protocol within the airport with the dual aim of protecting our agents and employees and the continuity of our business activity.

Flight times are available in real time on our website and on the websites of the airlines concerned.
 

Advices list for a safe travel
  • Make sure you have all the documents you need,
  • Plan to be at the airport 4 hours before your plane takes off for evening flights,
  • Reduce the number of people accompanying you
  • Go to the usual entrance of the car park or the drop-off point if you are being dropped off by a relative,
  • For more peace of mind, go through police formalities as soon as possible.
Read more

Health measures within the terminal buildings

Airport Health Accreditation - ACI Aéroport de La Réunion Roland Garros

To ensure that you can travel with complete peace of mind, the airport has put in place heightened health measures within the terminal buildings.
Roland Garros Airport is the first airport in France’s Overseas Departments and the fourth French airport to obtain the Airport Health Accreditation, a qualification that certifies the effectiveness of health measures put in place throughout the airport in order to deal with the Covid-19 pandemic.

 

Caméra thermique

Seeking to strengthen existing health protection measures, Reunion's Roland Garros airport was equipped with thermal cameras, which were activated immediately upon their arrival on September 23rd.

This equipment detects body temperatures of over 38°C in people being scanned. Two cameras have been positioned at the exit of the baggage claim area. Anyone who triggers an alert is given a forehead temperature reading or, if they have symptoms, are recommended to consult a doctor.

No personal data is collected during these scans and no recordings are made by the cameras. Thanks to signs, passengers are informed in advance of the presence of these cameras and temperature checks.

Port du masque obligatoire

For anyone entering the terminal buildings over the age of 11, masks are compulsory. Masks must also be worn at flight arrivals and in the baggage reclaim area as well as in the public car park.

Note: the penalty for not wearing a mask is a fixed fine of €135.

During checks, passengers may be asked to lower their masks momentarily to check their identity.

All staff in the airport premises, both in the passenger and cargo terminals, are equipped with masks to ensure protection for everyone.

distanciation avec masque Aéroport de La Réunion Roland Garros

Screening and sequencing of passengers entering the terminal

Passengers are asked to maintain a physical distance of at least one metre (indicated by signs) when queuing at check-in counters, before police and cabin baggage checks, in the departures lounge, during boarding, when leaving the aircraft and in the baggage delivery area.

 

Distributeur de gel hydro-alcoolique

In order to allow passengers to travel with peace of mind, the level of sanitary measures has been increased across all areas used by passengers.

Plexiglas screens have been installed at check-in counters, boarding counters and courtesy areas at reception desks.

From the public concourse to the boarding bridges, automatic dispensers of hydro-alcoholic gels are available to passengers.

All staff working on the airport premises, both in the passenger and cargo terminals, are equipped with masks to ensure protection for everyone.

Dedicated members of airport staff are also present in the terminal buildings during departures and arrivals of each flight in order to answer questions and guide travellers.

In shops and restaurants, markings on the floor are provided to ensure that people respect a physical distance of more than one metre; counters are also equipped with Plexiglas windows and sales advisers are equipped with visors and masks.

Nettoyage aérogare spécial Covid 19

New means have been deployed to ensure the hygiene of all areas and facilities.

Cleaning has been increased, and all contact surfaces are regularly disinfected using a virucide product.

A team of cleaning staff is dedicated to disinfecting at-risk areas and surfaces throughout all areas used by passengers: on arrival and departure of each flight, at car park pay stations, check-in desks, terminal seats, lifts, e-gates, border police booths, cabin baggage drop-off bins, departure lounge seats, toilets and trolleys.

 

Arrangements for passenger movement

All travelers:
  • Presentation of a negative Covid-19 RT-PCR test result carried out within 3 days prior to boarding. This negative result is mandatory and will be requested at check-in (for travellers over 11 years old)
  • Presentation of the online contact-tracing form
     
Travelers with compelling reason given for travel:
  • Presentation of Air travel certificate justifying the compelling reason for travel .
  • Presentation of proof of the compelling reason given for travel

If you have any questions about these compelling reasons, please contact the Prefecture of Réunion
 

Vaccinated travelers:
  • Presentation of a full vaccination pass on boarding
  • This certificate can be presented via the TousAntiCovid application, downloaded from the health insurance patient portal or collected at the general social security fund. Professionals will also be able to print a vaccination certificate on request from patients.


The vaccination schedule is complete:

  • 14 days after the 2nd injection for double injection vaccines (Pfizer, Moderna, Astra Zeneca).
  • 28 days after the injection for single injection vaccines (Janssen)
  • 14 days after the injection for vaccines for people who have had Covid (single injection).

Airlines will deny boarding to any passenger who does not present all these documents.
 

Minors travelers:
  • Unaccompanied minors may travel for compelling reasons: childcare by a parent, grandparent, brother/sister, uncle/aunt, cousin.
  • Minors with vaccinated travellers may travel without compelling reasons.

Pre-filled health form:

48 hours before departure, the traveller will receive an SMS or email inviting him/her to download the receipt. This receipt can be downloaded to a mobile phone or printed and must be presented to the airline upon request.

Travel documents

Air travel certificate justifying the compelling reason for travel- Not vaccinated travelers(Mainland France) Download
Air travel certificate justifying the compelling reason for travel-Not vaccinated Minors travelers(UM) Download
Foreign travelers Download
Contact-Tracing Download

Travel restriction measures

In application of prefectoral decree n°2021 - 121 of 25th January 2021, since Thursday 28th January 2021, travellers embarking to Reunion from mainland France or to mainland France from Reunion are obliged to provide proof of a compelling reason to travel.


In application of the prefectural decree n°2021 - 57 of 16th January 2021, since Monday 18th January 2021, it has become necessary to justify compelling reasons for travelling between Mayotte and Reunion Island.

Travellers aged over 11 years old travelling to or from Reunion Island must prove the negative results of an RT-PCR test carried out at least 72 hours before boarding the plane.
On arrival in Reunion, travellers have a moral and civic obligation to carry out a quarantine period of seven days, thus isolating themselves at home or in a place of their choice for a period of 7 days.