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Faq

Registration

To facilitate your trip and make your time at the airport more pleasant, here is our advice and recommendations:

Registration Counters : When you arrive at the airport side you head out to the check-in counters. Flights during recording are displayed above the countertops with the logo of the Airline, destination and the take-off zone.

(PRM) - People with disabilities or reduced mobility : Passengers with disabilities or reduced mobility are encouraged to contact the LAA or the airline company which will pay for as they arrive at the airport. Vending kiosks Air France is available to Air France passengers equipped with electronic tickets provided they are not traveling with a child under 2 years and they do not present a special case (children traveling alone , animals). Once the recording made at the terminal, passengers can print their ticket and rapidly transfer baggage at a dedicated counter with the @ sign.

Registration Deadline : On your flight the HLE code indicates the time Saving limit. To save in good conditions, it is recommended to arrive 1 to 3 hours before the schedule for flights to Europe, Asia, Australia and New Caledonia and 30 minutes prior to 1:00 am for flights to Mauritius, Madagascar and South Africa.

Documents for travelling

For European citizens : Attention! Whatever the destination, check the formalities required for minors traveling without one or two parents, at least 1 month before departure with your local council or the Departmental Directorate of Border Police (Tel: +262 ( 0) 262 488 500).

National Identity Card or Passport : Inside the European Union, Switzerland and the DOM - TOM (Mayotte, Noumea).

Passport required : Elsewhere check at least 2 months before leaving the conditions of validity required by the destination country as some countries require that your passport be valid for at least 6 months after return.

For non-EU nationals and non-Swiss : Passport required, check the entry requirements the destination country so different from the original one.

Disabled Passengers

Passengers with disabilities or reduced mobility are invited to contact the LAA or the airline company which will pay for as they arrive at the airport. Vending kiosks Air France is available to Air France passengers equipped with electronic tickets provided they are not traveling with a child under 2 years and they do not present a special case (children traveling alone , animals). Once the recording made at the terminal, passengers can print their ticket and rapidly transfer baggage at a dedicated counter with the @ sign.

Luggages

Prepare your luggage : To prepare your bags and make your transition to airport checkpoints, limit your cabin baggage to a minimum.

Place in your checked baggage :

All liquids, gels, creams, pastes and aerosols you want to take in food or cosmetic use and any prohibited items in cabine.
All prohibited objects. Checked Baggage will be carried free in the hold to a certain limit (weight or number depending on the company) called franchise varies depending on the company and type of ticket. In addition, you must pay an additional fee per kilo or additional baggage.

Oversize Baggage : Only standard checked baggage at the flight check-in counter, refer to the Company at least 48 hours before departure to know the formalities for bulky luggage or greater than 32kgs weight.

Caution! Observe the safety instructions related to risk of fire or explosion specified on your ticket or displayed above the counter and leave nothing or clinging to exceed your luggage (gourd, belt, ...) to prevent it deterioration.

Cabin Baggage : you can take for free, at your own risk, luggage per person, including the recommended size (total of three dimensions L + I + H) is 115 cm, for a weight ranging from May to October kg depending on the company and your ticket.

Prohibited objects : More >>>

Luggage storage : This service is not available at the airport

Pets

Check with the airline at the time of booking, as there may have quotas on all flights or restrictions, according to destinations (vaccines, quarantine ...).

In the cabin : weight <5kg - In a cage specially provided for this purpose for animals not exceeding 5 kg (birds, cats, dogs), subject to the laws in force in the country of destination.

In the hold : in a cage for this purpose for animals of more than 5 kg. The rate is usually priced baggage fee. The discount applies in principle to transport in the cabin and in the cargo hold of passenger service dogs with disabilities.

Duty Free

Duty-free sales are available in the departure lounge, whatever your destination may be.

Quantitative franchises (tobacco, alcohol, perfumes ...) or valueare imposed, please check this information directly from the DFS sellers

Customs formalities

Belongings : admitted without formalities (camcorder, cycling ...), but it is advisable to carry proof of membership in order to avoid any inconvenience to return. A map of free movement may be issued by a recipe Customs upon presentation of the original documents.

Currency : The amount of money you are carrying is not limited by French law. However, whether you are French or nonresident, you must declare to French customs monies, transported or securities in an amount equal to or greater than € 10,000, the borders of the European Union since June 15, 2007.

Counterfeits : The importation into France, export or mere possession of counterfeit object, even for personal use, is prohibited by French law (confiscation of the goods, customs fines, lawsuits).

Special Formalities : Certain goods are subject, at the entrance or exit of a country of the European Union, with specific provisions. These include:

weapons and ammunition
of cultural goods
species of fauna and flora and protected wildlife products derived from them,
live animals and animal products
plants and plant products
drugs and medical products (other than for personal use),
wines, alcoholic beverages, tobacco products and other regulated products.

For further information, please visit the following websites: Regional Customs or Customs National Direction

Unaccompanied children « UM »

Children 4 to 12 years : Children can travel alone as a passenger UM (Unaccompanied Minors) if they do not suffer any major handicap. All airlines from the airport offer a support service for UM totally free. At the departure airport, during the child's registration requirements, it will be presented a special UM bag that will keep during the trip. It will contain his ticket and identification (for domestic flights, passport or an identity card accompanied by an authorization to leave the territory awarded by the prefecture and a passport for international flights), the parental consent and a form of identification which will be set out details of the person in charge of welcoming the arrival airport. It is imperative for that person to be in possession of an identity document to accommodate the child.

Registration unaccompanied children : Follow the instructions of the airline specified when booking.

Children over 12 years : For children over 12 years traveling alone, the company does not provide legal custody. It will endeavor nonetheless, in case of difficulty, to assist them. Some companies may offer a paid support. The child over the age of 15 must have an ID or an individual passport.

Rights of Airline passenger

Airlines are legally obliged to inform you of your rights in case of denied boarding, cancellation or long delay and tell you where you can lodge a complaint.

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